Sellmycellphone FAQs: Your Questions,Answered
About
SellMyCellPhone is an online platform that helps you sell your old devices quickly and easily. We offer competitive prices and a hassle-free process to ensure you get the best deal. For a complete SellMyCellPhone overview, contact us today to learn how much your device is worth.
The SellMyCellPhone process is simple. Visit our website and click on “Sell Your Phone.” Select your device model, series, and status (locked or unlocked). We’ll show you your phone’s value instantly. Once you confirm the details, select your payment option, and you're all set. That’s how SellMyCellPhone works!
We accept a wide range of eligible devices. This includes iPhones, Samsung phones, Apple Watches, iPads, AirPods, MacBooks, and gaming consoles. Check our site for the full list of accepted devices to see if yours qualifies.
SellMyCellPhone is a trustworthy platform for selling your electronics. We are verified by reputable websites like Swappa, SellCell, BankMyCell, and Flipsy. Read SellMyCellPhone reviews across these platforms to see what others say about their experience with us.
If you need help, SellMyCellPhone support is available at support@sellmycellphone.com or by phone at (929) 406-7633. Our customer service team is ready to assist you Monday through Sunday, 6:00 AM to 9:00 PM.
Trade-ins
Our trade-in process is easy. First, select your device by following the prompts on our website. Then, ship it to us using the free shipping label we provide. Once we receive and inspect your device, you’ll get paid fast—within 24 hours. That’s how to trade in with ease.
Eligible devices for trade-in include iPhones, Samsung phones, Apple Watches, iPads, AirPods, MacBooks, and gaming consoles. Devices approved for trade-in eligibility may be accepted in various conditions, such as flawless, good, average, fair, and faulty.
Yes, broken phone trade-in options are available. If your phone powers on, functions fully, and shows no signs of liquid damage, it qualifies for our damaged phone trade-ins, even with cracks, dead pixels, or other damage.
Device preparation is effortless. Simply reset your phone and pack it securely in any box you have at home. Taking these steps ensures you can prepare for trade-in without any delays.
You’ll receive your trade-in offer instantly. Once you provide details such as your device’s model, series, carrier, capacity, and condition, we’ll calculate the value on the spot thanks to our lightning-fast offer turnaround.
Yes, you can cancel your trade-in. If you change your mind after sending your submission, contact us to stop the process. Your device will be returned to you—no questions asked.
Phone & device conditions
The device conditions accepted include flawless, good, average, fair, and faulty. Each condition impacts the trade-in value, so check the condition criteria on our website to determine where your device fits.
Our phone condition guide helps with condition determination. Look for cosmetic flaws, battery health, and whether your phone powers on and functions correctly. Matching your phone’s state with the guide ensures an accurate trade-in value.
A phone in like new condition has no scratches, cracks, or signs of wear. All features work perfectly, making it almost identical to a brand-new device. Devices meeting this condition are often eligible for higher trade-in offers based on their exceptional state.
Yes, phones with cracked screens are accepted. If your device powers on and functions despite the damaged screen, it still qualifies for trade-in. Select the cracked screen option when submitting your phone to get the right offer.
Yes, phones with battery problems are accepted as long as they power on, function normally, and show no signs of liquid damage. Mention battery issues when submitting your phone to ensure an accurate trade-in value.
Technical questions
To factory reset your phone, go to Settings and find the Reset option. Choose “Erase All Content and Settings” to remove your data. Resetting your phone will wipe everything, so make sure you’ve backed up your files before taking this step. A factory reset prepares your phone for trade-in and restores it to its original state.
Use this trade-in checklist: Start by backing up your data, resetting the phone, removing SIM and SD cards, and unlocking it if needed. Clean the phone and pack it securely to avoid damage during shipping. These steps help you to prepare your phone for trade-in and meet requirements.
Data removal is essential before trading in your phone. Back up important files, log out of all accounts, and remove your SIM card. Perform a factory reset to erase personal data completely. This step keeps your information secure and makes your phone ready for trade-in.
Phone unlocking for trade-in is usually done through your carrier. Make sure your account is in good standing and submit an unlock request. Once approved, restart the phone and check if the unlock was successful. An unlocked phone increases trade-in value and expands buyer options.
If your phone is a carrier-locked phone, contact your carrier for instructions. Most carriers will unlock your phone if you’ve completed your payment plan or fulfilled contract terms. Follow their process to unlock the carrier lock before submitting your phone for trade-in.
Pricing questions
Your phone’s trade-in value is based on several factors, including its model, series, carrier, capacity, and condition. Our phone value calculation takes these details into account to provide an accurate offer. Make sure you provide correct information to get the best value.
No, we do not offer trade-in price negotiation. The prices we provide are based on current market values and the condition of your device, which helps us to determine competitive and fair offers.
A price difference can occur if the condition of your phone does not match what was initially submitted. Trade-in price variation happens when issues like cracks, battery problems, locked status, or water damage are discovered during inspection.
Trade-in prices are subject to change if the phone does not meet the condition guidelines you selected. To avoid any trade-in price change, please provide accurate information when submitting your device for an offer.
Yes, you will receive an instant quote after entering your device’s model, series, carrier, condition, and capacity. This trade-in quote reflects the current value based on the information you provide.
Payment questions
After you submit your phone for trade-in, we will assess its condition. Once our team completes the assessment, you will receive payment. The trade-in payment will be processed through the method you select during checkout.
Our payment options include PayPal, Zelle, Apple Pay, and Venmo. Select the payment method that works best for you when submitting your trade-in.
Your payment will be processed within 24 hours of receiving and assessing your phone. This quick payment processing time allows you to receive your money without delays.
Currently, we do not offer store credit as a payment option. Since our site only allows you to sell devices, there is no way to use store credit for purchases.
We do not charge trade-in fees, except when using PayPal. Payment fees with PayPal are set at 2.9% of the total amount received. Other payment methods like Zelle, Apple Pay, and Venmo do not have additional fees.
Shipping questions
Yes, we provide free shipping for all trade-ins, including $300 insurance to cover your device during transit! Simply use the shipping label we send after you complete your trade-in submission.
Pack your device in any box you have at home. Wrap the phone with bubble wrap or soft material to prevent damage during shipping, and place the device snugly in the box to avoid movement. Finally, make sure to remove personal items like SIM cards before sealing the box securely with tape. Attach the provided label, and drop it off at the nearest shipping location or use our convenient DoorDash option to send it off.
Yes, shipment tracking is available. The provided label includes tracking details, so you can monitor your device’s status from your location to our processing center.
If your shipment is lost in transit, contact the carrier directly with your tracking number. They will guide you through the process for recovering your device or filing a claim.
Yes, we provide shipping labels for returns. If you’re ready to send a device to us, you can print the label from your account or contact us for assistance.
Condition questions
If there is a condition mismatch, our team will re-evaluate the device and provide an updated offer based on its actual state. You’ll have the option to accept the new offer or request the device be returned to you.
Yes, if your device receives a downgraded condition, you will get a condition update by email with the new offer. You can decide whether to accept the updated offer or decline it.
If your phone fails to meet the condition requirements, it may not qualify for the original offer. You will be notified with options to either accept a revised offer or have your phone returned at no cost.
No, we do not accept water-damaged phones for trade-in. Any device showing signs of water damage or liquid intrusion will not meet our trade-in water damage standards and be returned to you.
Refunds, returns & warranty questions
The SellMyCellPhone return policy offers free returns for all trade-ins. If your device doesn’t meet the expected conditions or you decline an updated offer, we’ll send it back without any cost.
No, once a device is accepted and processed for trade-in, it can’t be returned. Trade-in returns are only available if you reject the offer during the inspection stage.
If the offer doesn’t meet your expectations, you can reject it. There are no fees, and we’ll send your device back to you for free. If you have a trade-in offer complaint, just let us know, and we’ll help.
We don’t offer a device warranty on items purchased through our site. If you need coverage, check with the original manufacturer for their warranty policy.
To make a refund request or return request, contact us by email or phone. Our team will guide you through the process and provide shipping labels if needed.